When you are ready and in need of our remote assistance you have to prepay below for the amount of time that would be recommended by our staff whilst explaining the problem over the phone or during the online chat.

Then you would be allocated the relevant remote support technician who will have a complete overview of your entire IT infrastructure and be able to troubleshoot and resolve your issues. 

Our support technicians will give further instructions directly over the phone when you will be prompted to download TEAMVIEWER from https://www.teamviewer.com

Here you will be able to download the Remote Support application for FREE, save it and/or run it on your system.

Our technician would then, with your permission, be able take over remotely your system and begin troubleshooting.

No data would be compromised without your confirmation.

We would seek your prior verbal permission to exchange files via our Transfer File application if needed.

All user passwords, meeting passwords and meeting IDs are transmitted via SSL between RemoteSupport clients and the RemoteSupport server.

Only the individuals that have been invited to the remote support session will be able to use this application.

The application uses two way verification and encrypts the data transfers on fly.

Yes. On the TurboSupport Control Panel, click the Record icon. Make certain that your computer’s microphone is on. When you are finished recording, click the Stop Recording icon.

We accept all major credit and debit cards as well as PayPal through our secured payment portal.

Yes you can.

You will automatically be prompted to download mac application depending on apple device from which you are accessing our remote support systems.

It will be downloaded to your download folder in a zipped file that you will have to explode and start up the application.