24/7 x 365 YOU CAN NEVER GO WRONG SUPPORT PLANS
- 24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally
- Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security
- Monthly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you
- Security Management uses properly designed and implemented Anti-Virus and Anti-Spam solutions along with technical industry best-practices to keep your business secure, protected and available
- Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimise performance and minimize security risk
• Real Time Optimisation keeps your infrastructure optimized through our NOC enterprise-class technology. Critical issues are identified, reported, and resolved in real time.
• Unlimited Remote and Onsite Support ensures the utmost in business stability and reliability. Your single monthly price covers all network, server and workstation support.
For problems big or small call our online remote support in West London.
Very often the telephone support nor chat are not enough to resolve the issues, so in those cases we could with your kind permission remotely log into your computer and quickly and efficiently troubleshoot your problems.
Usually, quick software or hardware fixes are possible without your presence in front of your computer, however with some issues we might need you to be at hand to perform some actions.
How can we support you?
Online Chat
Click on, in the bottom right corner the Chat icon and chat with us now. The representative will chat with you for FREE.
Telephone Support
Do not forget, you will get your first 15 minutes initial consultation for FREE, thereafter the charges will apply.
Online Remote Support
With our proprietary application we will remotely access your devices and our technical support technician will be able to take over the control.
For individuals requiring ad-hoc remote support access to their computers and other devices a single purchase in advance for the adequate support plan is needed (found at the bottom of the page). Please choose from our products and make the payment prior to commencement of the remote access by our technician.
Frequently asked questions
When you are ready and in need of our remote assistance you have to prepay HEREIN below for the amount of time that would be recommended by our staff whilst explaining the problem over the phone or during the online chat.
Then you would be allocated the relevant remote support technician to troubleshoot and resolve your predicament.
Our support technicians will give out your Meeting ID code via email or directly over the phone when you will be prompted to this linked Remote Assistance page.
Here you will be able to download the CIP Computer Consultancy Remote TurboSupport application for FREE, save it and/or run it on your system.
Your download on PC’s will appear in the downloads folder on your PC.
Our technician would then, with your permission, be able take over remotely your system and begin troubleshooting.
No data would be compromised without your confirmation.
We would seek your prior verbal permission to exchange files via our Transfer File application if needed.
All user passwords, meeting passwords and meeting IDs are transmitted via SSL between RemoteSupport clients and the RemoteSupport server.
Only the individuals that have been invited to the remote support session will be able to use this application.
The application uses two way verification and encrypts the data transfers on fly.
Yes, there is no limitations of how many individuals you invite to monitor your remote access session. They will all have to be individually invited to the session.
We do have different payment plans should you wish to organise web conference or webinar. Please Call.
Time is money!
Yes. On the TurboSupport Control Panel, click the Record icon. Make certain that your computer’s microphone is on. When you are finished recording, click the Stop Recording icon.
We accept all major credit and debit cards as well as PayPal through our secured payment portal.
Yes you can.
You will automatically be prompted to download mac application depending on apple device from which you are accessing our remote support systems.
It will be downloaded to your download folder in a zipped file that you will have to explode and start up the application.
Onsite Support Plans
STANDARD SUPPORT PLAN
- RESPONCE TIME – CRITICAL INCIDENTS – BEST EFFORT
- Solution proposal
- FEEE quatation
- Future prevention plan
- 10% discount of the 1 hr session
- FREE
PREMIERE SUPPORT PLAN
- 30 Minutes remote access
- Troubleshooting
- Fixing the issue
- Virus / Malware Checking
- Future prevention plan
- £20.00
CORPORATE PREMIER SUPPORT
- 60 Minutes remote access
- Troubleshooting
- Fixing the issue
- Virus / Malware Checking
- Future prevention plan
- £40.00
Choose your appropriate support plan.